Frequently Asked Questions

Implementation timelines vary based on your organization's size and complexity. Most implementations are completed in 4-12 weeks:

• Small organizations: 4-6 weeks
• Mid-size enterprises: 6-8 weeks
• Large enterprises: 8-12 weeks

We provide a detailed implementation roadmap during the planning phase.

Yes. Data security is our top priority. We implement:

• Military-grade AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• ISO 27001 and SOC 2 Type II compliance
• Regular security audits and penetration testing
• Redundant data centers with automated backup systems
• 99.99% uptime guarantee

Our platform supports integration with all major data sources:

• Databases: MySQL, PostgreSQL, Oracle, SQL Server
• Cloud platforms: AWS, Google Cloud, Azure
• Business tools: Salesforce, HubSpot, SAP, Tableau
• APIs: RESTful APIs, webhooks, custom integrations
• File formats: CSV, JSON, XML, Parquet
• Real-time streaming: Kafka, Apache Spark

We offer comprehensive support across all service tiers:

• Professional tier: Business hours email and phone support
• Enterprise tier: 24/7 support with dedicated account manager
• Premium tier: 24/7 priority support with SLA guarantee
• All tiers include access to documentation, knowledge base, and community forums
• Custom consulting services available for all tiers

Absolutely. Our platform provides extensive customization options:

• Drag-and-drop dashboard builder with no coding required
• Hundreds of visualization options and chart types
• Custom metrics and KPIs tailored to your business
• Role-based access control for different user groups
• White-label options for resellers
• Advanced customization through API for enterprise clients

Electric Brilliance is a cloud-based platform with minimal system requirements:

• Modern web browser: Chrome, Firefox, Safari, Edge (latest versions)
• Internet connection with minimum 5 Mbps bandwidth
• JavaScript enabled in your browser
• No local software installation required
• Works on desktop, tablet, and mobile devices

We offer flexible pricing models:

• Subscription-based: Monthly or annual billing options
• Per-user pricing with volume discounts
• Data volume pricing: Based on data processed
• No setup fees or hidden charges
• 30-day free trial available for all new customers
• Custom enterprise pricing for large deployments

Contact our sales team for a personalized quote.

Yes. We provide comprehensive training:

• On-site training during implementation
• Online self-paced courses
• Instructor-led webinars
• Video tutorials and documentation
• Certification programs for power users
• Ongoing support and knowledge transfer

Yes. Our platform supports multiple export formats:

• PDF for print-ready reports
• Excel for data analysis and further processing
• CSV for data integration
• PNG/SVG for visualizations
• Scheduled automated report delivery via email
• API access for programmatic export