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Privacy Policy

Home / Privacy Policy
Last Updated: January 2025 | Effective Date: January 1, 2025

1. Introduction

Electric Brilliance Ltd. ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.

Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Electric Brilliance, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, job title, and billing address when you create an account or subscribe to our services.
  • Communication Information: When you communicate with us via email, contact forms, or support tickets, we collect the content of your communications.
  • Payment Information: Credit card details and billing information necessary to process your subscription payments. Payment processing is handled by certified third-party payment processors.
  • Client Data: Business data uploaded to our platform for analysis, which may include customer information, sales data, and other business metrics.

2.2 Information Collected Automatically

  • Usage Data: Information about how you interact with our website and services, including pages visited, time spent, and features used.
  • Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
  • Location Data: Approximate geographic location based on IP address.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user behavior and preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Sending administrative notifications and updates
  • Responding to your inquiries and customer service requests
  • Analyzing usage patterns to improve user experience
  • Detecting and preventing fraudulent transactions and other illegal activities
  • Personalizing and customizing your experience
  • Sending promotional materials and marketing communications (with your consent)
  • Complying with legal obligations and regulations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our website and conducting our business, including payment processors, hosting providers, and customer support platforms. These providers are contractually obligated to use your information only as necessary to provide services to us.

4.2 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, court orders, or governmental requests.

4.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We will not share your personal information for purposes other than those described in this Privacy Policy without obtaining your prior consent.

5. Data Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Secure authentication protocols and multi-factor authentication
  • Regular security audits and penetration testing
  • ISO 27001 and SOC 2 Type II compliance
  • Redundant systems and automated backups

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, review, and correct your personal information. You can update your account information directly in your profile settings or by contacting us.

6.2 Data Deletion

You may request deletion of your personal information, subject to certain legal and operational requirements. Some information may be retained for legal compliance or legitimate business purposes.

6.3 Opt-Out

You may opt out of receiving promotional emails by following the unsubscribe instructions in any marketing email or by contacting us directly.

6.4 GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and to lodge a complaint with your supervisory authority.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website usage. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.

8. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it. Client data uploaded to our platform is retained in accordance with your account settings and service agreement.

9. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing personal information.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

11. International Data Transfers

If you are accessing our services from outside the country where our servers are located, your information may be transferred to and processed in that country. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to our website. Your continued use of our services following the posting of revised Privacy Policy terms means that you accept and agree to the changes.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us at:

Email: privacy@electricbrilliance.com
Phone: +62 21 2345 6789
Address: Jalan Merdeka No. 123, Jakarta, Indonesia 12345
Data Protection Officer: dpo@electricbrilliance.com

⚡ Electric Brilliance

Leading provider of advanced business analytics and data intelligence solutions for enterprises worldwide.

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📧 Email: info@electricbrilliance.com

📱 Phone: +62 21 2345 6789

📍 Address: Jakarta, Indonesia 12345

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© 2024–2025 Electric Brilliance. All rights reserved. | Electric Brilliance is a registered trademark of Electric Brilliance Ltd. | Data protection and privacy are our top priorities.

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